By accessing or using the website https://www.sapphireroots.com ("Website") or the clinical services of Sapphire Roots Hair Transplant Clinic ("Clinic", "we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our Website or services.
These Terms apply to all visitors, prospective patients, current patients, and anyone who interacts with our Website or clinic.
2. Services Offered
Sapphire Roots provides medical and aesthetic services related to hair restoration, including but not limited to:
Hair transplant surgery (FUE, Sapphire FUE, DHI, Bio FUE techniques)
Non-surgical hair loss treatments (PRP, GFC therapy, mesotherapy, microneedling)
Hair loss consultation and diagnostic services
Beard, eyebrow, and body hair transplantation
Post-operative care and follow-up consultations
All clinical services are performed by Dr. Ashwini (MDS OMFS) personally for surgical procedures, with the support of trained clinical staff under direct supervision.
3. Website Use
3.1 Permitted Use
You may use this Website to:
Learn about our services, techniques, and pricing
Read educational content on hair loss and treatments
Submit consultation enquiries
Contact us through provided channels
3.2 Prohibited Use
You agree NOT to:
Use the Website for any unlawful purpose or in violation of any applicable law
Attempt to gain unauthorised access to any part of the Website or our systems
Use automated tools (bots, scrapers, crawlers) to access the Website excessively
Submit false, misleading, or fraudulent information
Reproduce, distribute, or commercially exploit our content without written permission
Upload or transmit viruses, malware, or harmful code
Impersonate any person or entity, or misrepresent your affiliation
4. Consultation & Treatment
4.1 Free Initial Consultation
Initial consultations at Sapphire Roots are complimentary and carry no obligation to proceed with treatment. The consultation includes an assessment of hair loss, technique recommendations, and a personalised cost estimate.
4.2 Informed Consent
All surgical and significant non-surgical treatments require written informed consent. We will explain the procedure, expected outcomes, risks, alternatives, and recovery requirements before obtaining your consent. You may withdraw consent at any time before the procedure begins.
4.3 Medical History Accuracy
You agree to provide accurate, complete, and current medical history including medications, allergies, prior surgeries, and existing health conditions. Withholding material information may affect treatment outcomes and shall be at your own risk.
4.4 Right to Refuse Treatment
We reserve the right to decline treatment if, in our professional judgment, a procedure is not in your best interest, unsafe due to medical conditions, or unlikely to produce satisfactory results.
5. Payment & Refunds
5.1 Pricing
All pricing displayed on the Website is indicative. Final pricing is determined after consultation based on your specific requirements (graft count, technique, additional treatments). Quoted prices remain valid for 30 days unless specified otherwise.
5.2 Payment Terms
Full payment upfront qualifies for a 5% discount on the total package
Standard schedule: 50% before procedure, 50% on the day of procedure
EMI / No-cost EMI available through partner banks (subject to bank approval)
GST is included where applicable per Indian tax law
5.3 Refund Policy
Refund policy is as follows:
Cancellation more than 7 days before procedure: Full refund minus 5% administrative charge
Cancellation 2–7 days before procedure: 50% refund (preparation and scheduling costs are non-refundable)
Cancellation less than 48 hours before procedure: Non-refundable (slot reserved exclusively for you)
Once procedure has begun: No refunds. Surgical work cannot be reversed.
Medical complications: Refunds for medically-unsuitable patients (determined after consultation but before procedure) will be processed in full
Refunds are processed within 7–14 working days to the original payment method.
6. Results & Expectations
⚠ Important: Hair transplant results are biologically and individually variable. While we maintain high success rates, no clinic can guarantee specific outcomes. Final results typically become visible 9–18 months after surgery.
Factors affecting outcomes include:
Donor hair density and quality
Underlying causes of hair loss (genetic, hormonal, autoimmune)
Adherence to post-operative instructions
General health, nutrition, and lifestyle factors
Realistic expectations established during consultation
Before/after photographs displayed on our Website and marketing materials represent actual patient results but are individual experiences. Your results may differ. We do NOT use stock photos, digital enhancements, or misleading before-after comparisons.
7. Cancellation & Rescheduling
Consultation appointments: May be rescheduled or cancelled free of charge with 24 hours notice
Surgical procedures: Rescheduling allowed up to 7 days before the scheduled date. After that, see Refund Policy above.
No-show: Repeated no-shows may result in a refundable deposit requirement for future bookings
Clinic-initiated cancellation: If we cancel due to medical, equipment, or staff unavailability, you will be offered the next available slot or full refund
8. Intellectual Property
All content on this Website — including text, graphics, logos, images, videos, treatment information, blog articles, and design — is the intellectual property of Sapphire Roots Hair Transplant Clinic or used with permission. You may NOT:
Reproduce, distribute, or republish our content without written permission
Use our logo, branding, or trademarks for any commercial purpose
Modify or create derivative works from our content
Use our content to train AI models or for any automated data extraction
You may share links to our pages or quote brief excerpts with proper attribution for personal, non-commercial purposes.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
Website content is provided "as is" for informational purposes only and does not constitute medical advice
We are not liable for any indirect, incidental, consequential, or punitive damages arising from Website use
Treatment-related liability is governed by applicable medical practice laws, informed consent documents, and standard medical care obligations
We are not responsible for outcomes affected by patient non-compliance with post-operative instructions
External links on our Website are provided for convenience; we do not endorse or take responsibility for third-party websites
Nothing in these Terms limits or excludes our liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
10. Dispute Resolution & Governing Law
These Terms are governed by the laws of India. Any disputes arising from or related to these Terms or our services shall be resolved as follows:
Step 1 — Direct discussion: Contact us via the details below to discuss the issue in good faith
Step 2 — Mediation: If unresolved, the parties may agree to mediation
Step 3 — Jurisdiction: Any litigation shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra, India
For medical service complaints, you may also approach the relevant State Medical Council (Maharashtra Medical Council) or the National Medical Commission (NMC).
11. Changes to Terms
We may modify these Terms at any time. Changes become effective when posted on this page. Continued use of the Website or our services after changes constitutes acceptance of the modified Terms. For material changes, we will provide reasonable advance notice.